Updated in February 2023
JOSH Terms of Service
You are reading these terms of Agreement (“Terms”) is published in accordance with the provisions of the Information Technology Act of 2000 read along with its relevant rules including Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and amendments if any hereby governs the relationship and serve as an agreement between you and us and set forth in the Terms by which you may access and use the Platform and our related websites, services, applications, products and content (collectively, “Services”).
By using or accessing or downloading the Platform to view content by You, You agree to be bound by these terms.
a. Josh is a unique mobile and desktop application or software technology that allows You to view, create and share content (“Content”).
b. For the purpose of this Agreement any reference to VerSe shall include its affiliates, subsidiaries, parent company, and sister concerns.
c. The terminologies "You", "Your", "User" and "Users" shall be read in context and shall refer to you.
e. VerSe hereby grants You a non-exclusive, non-transferable and limited license to access and use the Platform on computer, mobile phones, tablets, portable internet devices, or any other technology/modes/media that may be developed in future.
f. By accessing and/or using the Platform and/or creating a User profile account on the Platform (an “Account”), you are deemed to have read, accepted, executed and be bound by these terms of this Legal Terms.
a. “Confidential Information” shall mean any information, including but not limited to processes, methods, systems, business information, technological information, and sales information, client information, which is deemed confidential by VerSe, and is disclosed to the User in any manner.
b. “Intellectual Property” refers to any invention, creation, work, algorithm, source code, object code or other code, design, confidential information, product and so on which have been acquired, or is in the process of being acquired, or is capable of being acquired as patent, copyright, trademark, trade secret, or any other type of Intellectual Property.
c. "Content" refers to any and all material/works displayed, including but not limited to videos, images, comments and advertisements.
3. Acceptance of Terms ">3.1 Acceptance of Terms
a. By registering for and/or using the Service in any manner, including but not limited to downloading, installing, visiting or browsing the Platform, You agree to all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the Platform by VerSe, each of which is incorporated by reference and each of which may be updated by VerSe from time to time without notice to You in accordance with the terms set out under Clause 22 “Modification of Terms” below.
b. In case of an organization, company or branch of government, You represent and warrant that You have the authority to legally bind Your company or organization and Your company or organization will be bound by the obligations and restrictions of these terms. Any and all references herein to 'You' or 'Your' will include Your company or organization.
c. This Agreement applies to all users of the Platform, including, without limitation, Users who are contributors of content, information, and other materials or Services on the Platform, individual Users of the Platform, venues that access the Platform, and Users that have a page on the Platform.
d. In addition, some Services offered through the Platform may be subject to additional terms and conditions specified by VerSe from time to time; Your use of such Services is subject to those additional terms and conditions, which are incorporated into this Agreement by this reference.
a. Use and access to the Platform is available to all persons who can be legally bound by contract and who are not disqualified or declared incompetent under the Indian Contract Act, 1872. If You are a minor, i.e., under the age of 18 years, You shall not register as a User of the Platform and shall not access or use the Platform. As a minor if You wish to access or use the Platform, such access or use may be made by Your legal guardian or parents.
b. VerSe reserves the right to terminate such use and/ or refuse to provide You with access to the Platform if it is brought to VerSe's notice or if it is discovered that You are under the age of 18 years.
c. Your account has not been previously disabled for breach of our Terms or Policies or Standards; and
d. You will comply with these Terms and all applicable domestic and international laws and regulations.
4. Your Account, User Information and Paid Subscription User Charges
4.1 Your Account ">You agree that you are solely responsible for the activity that occurs under your account. Please keep your account password confidential and use such an account for strictly personal purposes only.
We reserve the right to disable your user account, and remove or disable any content you upload or share, at any time, including if you have failed to comply with any of the provisions of these Terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations. Contact us at email@example.com with your truthful, clear and valid reason for such appeal.
4.2 Paid Subscription: We may offer certain optional subscription Services based on the User’s acceptance of these and other appropriate terms and conditions. Upon User acceptance, We reserve the right to charge subscription and /or membership fees based on the specific optional Service selected by the User. When you purchase a subscription, you must provide us with complete and accurate payment and other information required by the payment gateway provider/ payment system processor. By submitting payment details, you promise that you are entitled to purchase a subscription using those payment details. If we do not receive payment authorization or any authorization is subsequently cancelled, we may immediately terminate or suspend your access to your subscription-based Service on the Platform. We use third party payment gateway and payment system providers services for receiving payment from Users for its subscription-based Services and for Josh Jems rewards program.
5.Josh Jems and Rewards
Josh reward Program (the “Program”) is provided by Josh (“Platform”) for users to avail the Program. It is open to users of the Services who are registered and are eligible in accordance with Platform terms as mentioned in clause 3 of these Terms. Users below 18 must have parents or legal guardian’s permission to avail use of the Program.
Josh offers its users loyalty points in various forms for their regular and continuous use of the Josh Platform. These loyalty points are provided for performing various actions/ activities on the Josh Platform. Each user who completes his/ her profile, like content, referring a friend and spending time on the Platform as specified by Josh, earns loyalty points (“Josh Jems”). Users are issued Josh Jems against every activity performed on the Platform. The value of Josh Jems depends on the configurable and dynamic factors as per the policies of the Program. The Josh Jems are rewarded purely for the regular use of the Platform and Josh Jems can only be purchased on the Josh Platform and all the payments shall be process by third party payment aggregator in accordance with the applicable laws.
Josh reserves the right, at its sole discretion, to change the mode of the accrual of one or any of these types of Josh Jems, including the number of such points received in proportion to the User’s activities. Further, Josh reserves the right to disqualify any User, who does not meet the offer requirements or for any other reason including but not limited to any misuse of the offer or fraud or suspicious transaction/activity or under any legal requirement or applicable rules and regulations, from receiving any points. Josh also reserves the right to discontinue or change or issue any new form of points offered at any time, at its sole discretion. Josh may also at its discretion specify an expiry period for the Josh Jems
Who can earn and buy Josh Jems?
Who can avail the Program?
We may make the following products and incentives available to you on our Platform from time to time.
Earning and Purchasing Jems
How you can use Jems
Who can buy Coupons?
6. Tip a Creator on Josh
If You're enjoying content from a creator on Josh, you can send them a monetary tip on their profile. The creator will receive 100% of the tip amount ( our payment provider, fees may apply). Josh won't receive any of your tip amount.
6.1 Who can give Tips on Josh
To give a Tip on Josh:
• You must be 18 years of age or older.
• Tips must be available in your location (this feature is currently not available everywhere).
• Business Accounts are ineligible to participate.
There are a few limits on how much and how often you can tip.
• You can only tip a certain amount each day, and there's a maximum amount you can tip. This shallk be applicable in accordance with applicable laws.
Learn more about restrictions on Tips in our Tips Terms of Service.
How to give a Tip on Josh
1. In your Josh app, go to the creator's profile you'd like to tip.
2. On their profile, tap Tips. If you don't see Tips on their profile, they aren't able to receive tips at this time.
3. Tap Send a tip. You can select a specific tip amount, or add a custom tip amount, then tap Next. (Keep in mind, payment partner fees may apply.)
4. Select your method of payment and tap Confirm payment.
If you haven't set up a payment method before, you'll be asked to add a payment card to your Josh account.
6.2 Recieve a Tip on Josh
As a creator on Josh, your viewers can send you tips directly through your Josh profile. We've partnered with a third-party payment provider, to process the payments to you.
Note: You'll keep 100% of the tip amount (after payment partner’s processing fees).
6.2.1 Who can receive a Tip on Josh
To be eligible to receive Tips on Josh, you can apply if you meet the following requirements:
• You must be 18 years of age or older.
• Your account must be in good standing and adhere to our Community Guidelines and Terms of Service.
• You must have a Personal Account. Business Accounts are ineligible to participate. Note: If you aren't found eligible when you apply, you can reapply after thirty (30) days. Also, if your account violates any of the eligibility criteria, you may be permanently or temporarily removed from receiving tips.
6.2.2 How to apply to receive Tips on Josh
To apply to receive Tips:
1. In the Josh app, tap Profile at the bottom.
2. Tap the Menu button at the top.
3. Tap Creator Tools, then tap Tips.
4. Tap Apply.
5. Follow the on-screen instructions. If you haven't set up an account, you'll be taken to their payment partner’s checkout page. A few things to remember:
• You'll be able to see your tips on your dashboard as soon as you receive it but it may take up to twenty-fours (24) hours for your tips to appear in your dashboard.
• Once payment partner has processed your tips, it will be automatically deposited into your bank account on a weekly basis. You can update your bank account information through the payment partner.
7.Our Ownership and Rights
7.1 You hereby agree, undertake and confirm that all rights, title and interests in the Platform are retained by VerSe and that this Agreement only licenses Your use of the Platform subject to the terms and conditions of this Agreement. You hereby confirm that this Agreement does not amount to the transfer of any proprietary property by VerSe to You, and that all right, title, and interest in the property continues to vest with VerSe.
7.2 VerSe provides you with the Platform license for free for your personal enjoyment, self-expression, and the possibility of public exposure. In return for the Platform license granted to you herein, you acknowledge and agree that VerSe may generate revenues, increase goodwill, or otherwise increase its value, from your use of the Platform and any User Content you upload thereto, including, by way of example and not limitation, through the sale of advertising, sponsorships, promotions, marketing including content marketing and promotional partnerships off the Platform on any other media and usage data, and you will have no right to share in any such revenue, goodwill or value whatsoever. You further acknowledge that you have no right to receive any income or other consideration from any User Content that you upload onto the Platform, or the use thereof by VerSe and/or other Users as described herein, and that you are prohibited from exercising any rights to monetize or obtain consideration from (i) any User Content uploaded by you or any other User onto the Platform or (ii) any User Content that you upload onto a third-party service via the Platform (e.g., you cannot claim any UGC created and uploaded onto other short video applications via the Platform for monetization).
8. Your License and Use of the Platform/Services
8.1. Subject to the Terms VerSe hereby grants You only a limited, non-transferable, non-exclusive, revocable license to make personal and non-commercial use of the Platform.
8.2. Services offered by VerSe through the Platform, may require prior registration by the User. To gain access to the Services, You will be required to create an account by completing the registration process. As part of such a registration process, You will be required to provide Us with current, complete and accurate information pertaining to such details as prompted by the applicable registration form. You will also be required to choose a unique password and a username, which shall be entered by You every time You wish to gain access to the said Services. You shall not be entitled to gain, and shall not facilitate, access to the Platform through a single account and password, by multiple users on a network. You agree and understand that We do not permit any part of the Platform being cached in proxy servers. You are entirely responsible for maintaining the confidentiality of Your password and account. You agree that you are solely responsible (to us and to others) for the activity that occurs under your account. When creating an account, you must provide accurate information about yourself and create only one account for strictly personal purposes.
8.3 You shall not share your account information and password with others or use anyone else’s account. You are entirely responsible for any and all activities that occur under Your account. You agree to notify Us immediately of any unauthorized use of Your account or any other breach of security. In such an event, we shall do Our best to help you recover your account; however, we cannot guarantee that Your account will be restored or the content contained therein will be recovered. We will not be liable for any loss that You may incur as a result of unauthorized use of Your password or account. However, you could be held liable for losses incurred by the Company or another party due to someone else using your account or password.
8.4 Registration through Facebook: You may also register for the Services by using your Facebook username and password (“Facebook Connect”). If, however, you are under 18 years of age, you may log in to the Services using Facebook Connect and utilize the Services only under the supervision of your parent or legal guardian. Using Facebook Connect allows us to personalize and enhance your experience while using the Services, based on your personal information, profile, likes, and other relevant information. When you use this feature, you expressly consent to information about your activity on the Services. You may control the information being shared through Facebook Connect by changing your account / privacy settings. You shall be solely responsible for using this feature and any related compliances with the terms of your Facebook account. By registering through Facebook, you agree to the terms stated herein and in addition to any other specific terms which shall be posted at an appropriate location of the Platform. Each registration is for a single individual user only.
8.5 Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. You may not:
8.6 Removal of Content By Josh / Imposition of Ban on a User Profile:
In addition to the above, your access to and use of the Services must, at all times, be compliant with Our Community Guidelines.
We reserve the right, at any time and without prior notice, to remove or disable access to content at our discretion for any reason or no reason. Some of the reasons we may remove or disable access to content may include finding the content objectionable, in violation of these Terms, or otherwise harmful to the Services or our users. Our automated systems analyse your content to provide you with personally relevant product features, such as customized search results, tailored advertising, and spam and malware detection. This analysis occurs as the content is sent, received, and when it is stored.
Your usage of our Platform is governed by the Terms and Community Guidelines. If any of our users report your content which violates the Terms and Community Guidelines, we may remove such content from our Platform. In the event that multiple reports are made regarding violation of the Terms and Community Guidelines, we may be compelled to terminate your account with us and block you from registering with us. If you wish to appeal any such removal, you may write to us at firstname.lastname@example.org
8.7 The Platform is licensed, not sold, to You, even after installation on Your devices. VerSe may assign this License Agreement or any part of it without restrictions. You are not allowed to assign, transfer or sub-license Your rights under this license, to any third party.
9. Content: Our Content ">9.1 Users of the Services may be permitted to upload, post or transmit (such as via a stream) or otherwise make available content through the Services including, without limitation, any text, photographs, user videos, sound recordings and the musical works embodied therein, including videos that incorporate locally stored sound recordings from your personal music library and ambient noise ( collectively “User Content”). Users of the Services may also extract all or any portion of User Content created by another user to produce additional User Content, including collaborative User Content with other users, that combine and intersperse User Content generated by more than one user. Users of the Services may also overlay music, graphics, stickers, and other elements provided by Service onto this User Content and transmit this User Content through the Services. The views expressed by other users on the Services do not represent our views or values.
9.2 You understand that you are the owner and responsible for User Content that you post, upload, transmit, share or otherwise make available on, through or in connection with the Services. You agree not to use the Services to take any action that could harm us or anyone else, interfere with the Services, or use the Services in a manner that violates any applicable law. You warrant that the User Content you submit to us does not infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary or privacy right of any third party or individual and does not contain any obscene or offensive material. As a condition of your access to and use of the Services, you agree not to use the Services to infringe on any intellectual property rights. We reserve the right, with or without notice, at any time and in our sole discretion to block access to and/or terminate the accounts of any user who infringes or is alleged to infringe any copyrights or other intellectual property rights. For use of any third party's intellectual property, You may need to get permission directly from the owner of the intellectual property.
9.3 Any User Content will be considered non-confidential and non-proprietary. You must not post any User Content on or through the Services or transmit to us any User Content that you consider to be confidential or proprietary. When you submit User Content through the Services, you agree and represent that you own that User Content, or you have received all necessary permissions, clearances from, or are authorized by, the owner of any part of the content to submit it to the Services, to transmit it from the Services to other third-party platforms, and/or adopt any third-party content.
9.4 If you only own the rights in and to a sound recording, but not to the underlying musical works embodied in such sound recordings, then you must not post such sound recordings to the Services unless you have all permissions, clearances from, or are authorized by, the owner of any part of the content to submit it to the Services.
NO RIGHTS ARE LICENSED WITH RESPECT TO SOUND RECORDINGS AND THE MUSICAL WORKS EMBODIED THEREIN THAT ARE MADE AVAILABLE FROM OR THROUGH THE SERVICE.
9.5 We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any user-generated Content or endorse any opinions expressed thereof. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive. All Content is the sole responsibility of the person who originated such Content.
9.6 You shall not commit or engage in, or encourage, induce, solicit or promote, any conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law or regulation, or use the Platform for any illegal or unauthorized purpose.
9.7 You further grant us a royalty-free license to use your username, image, voice, and likeness to identify you as the source of any of your User Content.
9.8 By accepting the terms and conditions, you accept that you provide us with content, or view content provided by others, you are doing so at your own discretion and risk including accuracy, completeness of this content. VerSe possesses all the rights to action takedown or ban the content that violates our Terms.
9.9 We reserve the right, at any time and without prior notice, to remove or disable access to content at our discretion for any reason or no reason. Some of the reasons we may remove or disable access to content may include finding the content objectionable, in violation of these Terms or our Community Guidelines, or otherwise harmful to the Services or our users. Our automated systems analyze your content to provide you personally relevant product features, such as customized search results, tailored advertising, and spam and malware detection. This analysis occurs as the content is sent, received, and when it is stored.
9.10 JOSH LIVE FEATURE:
(a) The Platform may enable Users to live stream audio and/or audio-visual content via the Platform on a “real-time” basis (“Josh Live Content” or “Live Content”). In certain cases, Live Content may only be made available via the Platform during the “real-time” period in which the live stream is actually taking place or may be available on the Platform or be available to other Users following this Live session for a limited time period. In other cases, Live Content may be made available via the Platform during the “real-time” period in which the live stream is taking place, as well as following the initial “real-time” live stream (as a stored and recorded version of such Live Content) until the applicable User who has created the Live Content removes it from the Platform. Users who “live-stream”/upload Content on the Platform will be solely responsible for providing such Content in accordance with these Terms and for resolving any disputes with other Users regarding the performance and/or the quality of such Content. For the avoidance of doubt, Live Content shall be deemed “User Content” and “UGC” as such terms are defined herein and each User who streams, uploads and otherwise makes available Live Content to Users on the Platform agrees that such content will be subject to the User Content License granted, and all other terms and conditions (including, without limitation, the Community Guidelines, and all other representations and warranties) applicable to User Content, herein. Finally, you acknowledge and agree that Live Content may have additional features and functionalities (e.g., sharing, commenting, interactivity features, etc.) that Company may also restrict some of the features and functionalities for Live Content that are otherwise available for other types of User Content uploaded on the Platform.
(b) You agree to comply with all applicable laws, rules and regulations regarding the Live Content. The Live Content and the Archived Content, if any, will constitute User Generated Content as applicable, pursuant to your acceptance of these Terms. Further, You warrant and represents that you have satisfied all regulatory requirements in the Live streaming Territory, including without limitation all approvals, permits, licensing, registration or notification requirements, and will maintain such licenses (including any broadcast licenses if applicable), registrations, consents, notifications or approvals for the duration of the Live Content.
(c) These Terms governs Your use of: (i) the Josh Camera feature or app, and any other software and tools marked in an accompanying file as being subject to this Agreement (collectively, the “Josh Camera Software”); and (ii) certain documentation relating to the Josh Camera Software, including, video tutorials and other information made available to the user on the Platform, apps, or by any other means (collectively, the “Documentation”), of the Term or as otherwise specified by VerSe in writing. VerSe may make the Josh Camera Software and Documentation (collectively, “Josh Camera”) available via download or by any other means at VerSe’s sole discretion. These Terms are effective as of the date You download, install, access, or use Josh Camera (the “Effective Date”).
10. Intellectual Property Rights and License
10.1. Your use of the Platform is, and at all times shall be, governed by and subject to the laws regarding copyright, trademark, patent, and trade secret and use of intellectual property. You shall abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by Your use of the Platform through Your device. As a condition of your access to and use of the Services, you agree not to use the Services to infringe on any intellectual property rights. We reserve the right, with or without notice, at any time and in our sole discretion to block access to and/or terminate the accounts of any user who infringes or is alleged to infringe any copyrights or other intellectual property rights. For use of any third party's intellectual property, You may need to get permission directly from the owner of the intellectual property.
10.2 Our IP: All trademarks, brands and service marks of the Platform are the property of or licensed to VerSe. VerSe owns all of the copyrights and databases in relation to the Platform. The content included on this website, including, but not limited to the VerSe reports, text, graphics, logos, icons, and images is the exclusive property of VerSe and other respective owners that have granted VerSe the right and license to use such property and is protected by Indian copyright laws. All trademarks, service marks, and trade names are proprietary to VerSe or other respective owners that have granted VerSe the right and license to use such marks. The Platform and any underlying technology or software used in connection with the Platform may contain rights of VerSe or its business associates, affiliates or any third party. The Platform is licensed, not sold, to You, even after installation on Your devices. VerSe may assign this license agreement or any part of it without restrictions. You are not allowed to assign, transfer or sub-license Your rights under this license, to any third party.
10.3 Any intellectual property which is not specifically mentioned to be owned by VerSe is owned by their respective owners and the owners have a right to take appropriate actions against You for any violation, infringement or passing off. You shall not download or encourage others to download copyrighted works, trademarks, or other proprietary information without obtaining the prior written consent of the owner/exclusive licensee of the Intellectual Property. In the event of infringement, VerSe may at its own discretion or as required by law take necessary steps to remedy the same.
10.4 You continue to own your Content and grant us license of the Content which You may upload, post or transmit (such as via a stream) or otherwise make available content through the Services including, without limitation, any text, photographs, videos, sound recordings. You or the owner of your User Content still own the copyright in User Content sent to us, but by submitting User Content via the Services, you hereby grant us an unconditional irrevocable, non-exclusive, royalty-free, fully transferable, perpetual worldwide license to use, adapt, of, publish and/or transmit, and/or distribute and to authorize other users of the Services and other third parties to view, access, use, download, adapt, of, publish and/or transmit your User Content in any format and on any platform.
10.5 You hereby grant VerSe a worldwide, royalty-free, perpetual, non-exclusive, irrevocable, non-transferable, assignable, sublicensable, right and license to access, make personal use of the Content and unlimited license to make copies of, reproduce, adapt, make derivative works of, commercially exploit, communicate to the public, broadcast, and make available Your Content and the Content made available by You on the Platform. You understand and agree that VerSe may exercise these rights on the Content on the Platform or on other platforms, applications, social media pages or any other device or display/communication means under its control. You further, agree and accept that we may use Your Content, on any third-party platform in any manner not expressly permitted hereunder, we need no explicit permission or consent from You, for sharing and broadcasting Your Content and other materials on various third-party platforms including but not limited to social media channels and other third-party sites and services, including, for example, Instagram, Facebook, YouTube, Twitter any third-party Platform such as media channels etc. We are also not responsible for putting you in touch with any third-party owner for the above-mentioned purposes. You represent that You are authorized to grant these rights to VerSe in accordance with this Agreement and policies of this Platform, and all applicable laws and regulations. You acknowledge, confirm and agree that all Intellectual Property rights in the Content You post vests with You or You have a valid license to post, display, reproduce, make copies, broadcast, communicate to the public such Content on the Platform.
10.6 Content Distribution: You understand and agree that VerSe has an exclusive, worldwide, royalty-free, perpetual, unlimited and unrestricted license to make copies of, communicate to the public, broadcast, and make available your Content and the Content made available by You on the Platform and off the Platform (via third party platforms/media) for both commercial and non-commercial purposes. You understand and agree that the licensing rights granted to VerSe extend to the intellectual property rights (including but not limited to copyright, trademark, designs and patent) subsisting in the content created by You on the Platform.
10.7 Your content remains yours, which means that you retain any intellectual property rights that you have in your content.
10.8 You understand and agree that VerSe reserves the right to distribute the User Content to its business associates, affiliates, third parties and to any other entity(ies) that it deems necessary at its own discretion.
10.9 By posting Content on the Platform, You confirm that You are the owner of all Content and underlying works contained therein, or are authorised by the owner to make the Content available through the Platform.
11.1 You hereby agree that You shall not disclose any confidential information to any third party about the Platform or VerSe which You have come into possession of by virtue of downloading, installing, accessing or using the Platform, or in any other manner. You also agree that in any event, if such confidential information is disclosed by You in violation of this Agreement, VerSe may, on its own sole discretion, terminate this Agreement by deleting Your Account(s), without any notice to You, or to take any other legal measure which is considered reasonable and legitimate.
11.2 In the event You are aware that the confidential information is passed to any third party, You shall immediately inform VerSe regarding the same.
12. User’s Obligations/Rules and Regulations
The Platform, Platform content and any User Content belonging to another User may not be used, modified, reproduced, duplicated, copied, published, distributed, downloaded, sold, resold, transformed, redesigned, reconfigured, retransmitted, or otherwise exploited by you for any purpose except as facilitated by the tools, products, services, functionalities and/or features made available to Users of the Platform, or without the express prior written consent of VerSe, the applicable User, and/or the applicable third-party owner thereof, in each instance.
12.1 As a condition of use, You promise not to use the Platform for any purpose that is prohibited by this Agreement. You are responsible for all of Your activity in connection with the Platform.
12.2 You agree, undertake and confirm that You are only permitted to use the Platform for accessing Content and for sharing Content created by You or Content which You are authorised to post on the Platform.
12.4 Additionally, You shall abide by all applicable laws and regulations and if you represent a business, any advertising, marketing, privacy, or other self-regulatory code(s) applicable to your industry.
12.5 You will not host, display, upload, modify, publish, transmit, store, update or share any content that:
i. belongs to another person and to which the user does not have any right;
ii. is defamatory, obscene, pornographic, podophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
iii. is harmful to children ;
iv. infringes any patent, trademark, copyright or other proprietary rights;
v. violates any law for the time being in force;
vi. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
vii. impersonates another person;
viii. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting other nation;
ix. contains a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
x. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;
xi. is in any manner, likely to adversely affect VerSe’s business interests;
xii. in any manner damages or degrades the Platform or cause impairment of the performance, availability or accessibility of the Platform;
xiii. depicts advertisement, promotions or solicitations of business or solicits Users or any other form of solicitation;
xiv. posts or transmits any communication or solicitation designed or intended to obtain the password, account, sensitive personal information or any other personal information from any other User;
xv. hack or interfere with the Platform, its servers or any connected networks
xvi. posts or transmits spam, including but not limited to unsolicited or unauthorized advertising, promotional materials, or informational announcements and; and
xvii. displays news/current affairs content.
12.6 You shall not indulge in any of the following prohibited activities –
i. You shall not illegally download/save the content accessed through the Platform at any given time, or circumvent any technological measures employed by VerSe to prevent unauthorized access to or copying of content or any part of the Platform.
ii. You shall not alter or modify any part of the Platform and/or use the Platform for any illegal purpose.
iii. You shall not reformat or frame any portion of any web page that is part of the Platform.
iv. You shall not collect or harvest or attempt to collect sensitive personal data, personal information or any other kind of information about other users, including without limitation, through spidering or any form of scraping.
v. You shall not deliberately impersonate another person, whether real or imaginary or otherwise misrepresent Your affiliation with a person or entity, for example, by registering an account in the name of another person or company or sending messages or making comments using the name of another person or impersonating other Users or otherwise faking Your identity.
vi. You shall not rent, sell or transfer or lease or offer to sell or transfer access to the Platform and/or any VerSe account or permit any third parties to use Your name and password, or any Content on the Platform.
vii. You shall not resell or commercially use the Platform or any of its content or download or copy account information for the benefit of Yourself or any third-party. The Platform is for personal use only and may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose.
viii. You shall not authorize any third party to use Your account.
ix. You shall not commit or engage in, or encourage, induce, solicit or promote, any conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law or regulation; or use the Platform for any illegal or unauthorized purpose; You agree to comply with all local laws applicable to Your conduct and the content and information, including hyperlinks, that You upload, store, share or transmit using the Platform.
x. You shall not alter or remove, attempt to alter or remove any trademark, copyright or other proprietary or legal notices contained in, or appearing on the Platform or on any Content appearing on the Platform. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, content, music, text, page layout, or form) of VerSe and Our affiliates or other Users. You may not use any meta-tags or any other "hidden text" utilizing VerSe's name or trademarks without the express written consent of VerSe. You may not use any VerSe logo or other proprietary graphic or trademark as part of the link without VerSe's advance express written permission. Any unauthorized use terminates the permission or license granted by VerSe.
xi. You shall not employ scraping or similar techniques to aggregate, repurpose, adapt, copy, republish, make available or otherwise communicate to the public, display, perform, transfer, share, distribute or otherwise use or exploit the content except via the features provided in the Platform.
xii. You shall not permit any third party to copy or adapt the object code of the Platform, or reverse engineer, reverse assemble, decompile, modify or attempt to discover any source or object code of any part of the Platform, or circumvent or attempt to circumvent or copy any copy protection mechanism or access any rights management information pertaining to the content or Platform.
xiii. You shall not transmit any viruses, worms, defects, Trojan horse, cancelbots, spyware, other items of a contaminating or destructive nature, adware, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology, harmful code, flood pings, malware, bot, time bomb, worm, or another harmful or malicious component, which might overburden, impair or disrupt the Platform or networks forming part of, or connected to, the Platform, or which does or might restrict or inhibit any other user's use and enjoyment of the Platform.
xiv. You shall not stalk, exploit, threaten, abuse or otherwise harass another User, or any VerSe employees and/or affiliates.
xv. You shall not violate, circumvent or attempt to violate or circumvent any data security measures employed by VerSe; access or attempt to access data or materials which are not intended for Your use; log into, or attempt to log into an account which You are not authorized to access; attempt to scan or test the vulnerability of VerSe's server, system or network or attempt to breach VerSe's data security or authentication procedures and;
xvi. You shall not use any robot, spider, offline readers, site search and/or retrieval application, or other device to retrieve or index any portion of the Platform, with the exception of public search engines; use any robot, spider, scraper or other automated means to access, analyze or copy the Platform and/or information (whether Our information or other User's information).
13. Representations and Warranties
13.1 OTHER THAN AS EXPRESSLY STATED IN THIS TERMS OR AS REQUIRED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND VERSE DOES NOT MAKE ANY SPECIFIC COMMITMENTS OR WARRANTIES ABOUT THE SERVICE. FOR EXAMPLE, WE DON’T MAKE ANY WARRANTIES ABOUT: (A) THE CONTENT PROVIDED THROUGH THE SERVICE; (B) THE SPECIFIC FEATURES OF THE SERVICE, OR ITS ACCURACY, RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS; OR (C) THAT ANY CONTENT YOU SUBMIT WILL BE ACCESSIBLE ON THE SERVICE.
13.2 The content accessible by You through Your use of the Platform includes materials that belong to third parties. You acknowledge that VerSe assumes no responsibility for such Content. You understand that You may encounter offensive, indecent, or other objectionable content while using the Platform and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to Your use of the Platform, and that the recipient may use such information to harass or injure You. VerSe does not approve of such unauthorized use, but by using the Platform You acknowledge and agree that VerSe is not responsible for any such illegitimate use of any personal information so obtained by others.
13.3 VerSe makes no representations or guarantee that the Platform will be free from loss, destruction, damage, any unauthorized access to or use of VerSe's secure servers and/or any and all personal information and/or financial information stored therein, corruption, attack, any interruption or cessation of transmission to or from the Platform, any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Platform by any third party, and/or any errors or omissions in any Content or for any loss or damage of any kind incurred as a result of the use of any of the Content accessible via the Platform.
13.4 VerSe makes no guarantees, representations, or warranties that Content accessible through the Platform by the User or the links provided by third parties will be free of viruses or similar contamination or destructive features. You agree that You assume all risk as to the quality and performance of the Platform and the accuracy and completeness of the Content.
13.5 VerSe does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the use of the Platform or any hyperlinked services or featured in any banner or other advertising, and VerSe will not be a party to or in any way be responsible for monitoring any transaction between You and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, You should use best judgment and exercise caution, interference, personal injury or property damage, of any nature whatsoever, resulting from the access to and use of the Platform, hacking, or other security intrusion by You, and VerSe disclaims any liability relating thereto.
13.6 VerSe makes no guarantees, representations, or warranties that use or results of the Platform will be accurate, timely, reliable, uninterrupted, or without errors. Without prior notice, VerSe may modify, suspend, or discontinue any part or all of the Platform or Your use of the Platform. In such an event, VerSe will not be liable to You or any third party.
14. Advertisements ">14.1 The Platform may provide access to third-party content and/or websites that are not owned or controlled by VerSe.
14.2. You hereby agree, undertake and confirm to receive advertisements through use of this Platform.
14.3.The Platform may provide access to third-party games, quizzes, and other such activities requiring skill, for which prizes may be awarded by the concerned third-party. VerSe does not own or control these third-party games or other activities, and does not control or undertake any liability for declaring results or awarding prizes.
14.4 VerSe is not responsible for any third-party content, including but not limited to texts, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork or applications, services, advertisements, and/or links that may be contained in the Platform.
14.5 If You have any complaints or concerns regarding third-party content or third-party activities on the Platform, You agree to report your complaints through the Grievance redressal mechanism mentioned in the Mechanism for filing Complaints(insert link).You further agree and acknowledge that VerSe will handle Your complaints in accordance with its grievance redressal mechanism and the applicable law.
14.6 You shall not copy reproduce, republish, upload, post, publicly display, encode, translate, transmit, download or distribute the Platform or any Content in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise. VerSe shall have all the rights to take necessary action and claim damages in case of any violation. Such action may also involve terminating Your permission to use the Platform by deleting Your Account.
14.7 You may use general information about the Platform expressly permitted, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such Content only for Your personal, non-commercial informational purpose unless agreed otherwise through an agreement and do not copy or post such Content on any networked computer or broadcast it in any media, (3) make no modifications to any such Content, and (4) do not make any additional representations or warranties relating to such documents.
15. Use of Platform
15.1 You agree and acknowledge that Josh and the Platform is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the Platform. Accordingly, the contract of sale of products on the Platform shall be strictly directly only between You and the sellers/ merchants on the Platform.
You may not use any products available on the Platform for any illegal or unauthorized purpose;
Any fraudulent use of this Platform or applicable payment method to purchase the products from the Platform, which causes any monetary loss to Josh as a result of Your action/inaction shall be recovered from You. Without prejudice to the above, Josh reserves the right to initiate legal proceedings against You for the fraudulent use of this Platform and/ or the Platform or for any other unlawful act or omission in breach of these Terms;
That images and pictorial representations on the Platform may be enhanced for advertising purposes;
That You shall be responsible for checking the Content, product description and other related information; and
Your contract is with sellers/ merchants on the Platform and you confirm that the product(s) ordered by you are purchased for your internal/personal purpose and not for resale or business purposes. You authorize Josh to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.
15.2 PROHIBITED USES:
Josh has built systems wherein we restrict merchants from offering to sell any prohibited items on the Platform. However, You understand and acknowledge that as a buyer it is also Your responsibility to ensure that at no point You purchase the following products on the Platform in the unlikely event that they are listed by the merchant:
Adult products and pornographic materials (including child pornography) in any form (print, audio/video, multimedia messages, images, photographs, etc.);
15.3 Medicines, drugs and drug paraphernalia that require a registered medical practitioner’s prescription;
16.1. The Platform operates as a marketplace and merely provides an online platform to various Sellers to advertise, display, make available and sell various Products (including services ancillary to the products and services), vouchers, and services to Users of the Platform (“Products”). The Platform merely facilitates the engagement of the Users and various Sellers and provides such other services as are incidental and ancillary thereto. Additionally, the Platform reserves the right to terminate the services offered at any time to the Users without any notice.
16.2. All Products exhibited on the Platform are on an “as is” and “as available” basis. Images of products are for and by reference only and the actual Product may vary from the corresponding image exhibited. The Platform disclaims any liabilities arising out of any discrepancies to this end. Josh does not warrant that the quality of any products, information or other material purchased or obtained by You from the Platform will meet Your expectations, or that any errors in the services will be corrected. The merchants will be solely responsible for the same.
16.3. The Platform hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the User. The quality of any products, Services, information, or other material purchased or obtained by you through the Platform is not endorsed or supported by Josh and is the sole liability of the respective Seller. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc.
16.4. Josh reserves the right, but not the obligation, to limit the provision of the Platform and/or Platform to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on this Platform is void where prohibited.
16.5. All prices are inclusive of Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise. You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses etc.
16.6. Josh reserves the right at any time to modify or discontinue the services, the Platform and /or any part or content thereof without notice at any time. Josh shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of the services, the Platform.
17. Payment, Return ">17.1 Prices for Products are described on our Platform and are incorporated into these Terms by reference. All prices are in Indian Rupees. Prices, Products and services are offered by the respective Seller and may change in accordance with the brand guidelines or other terms and conditions applicable to each Seller. Users further undertake that by initiating a transaction, the User is entering into a legally binding and enforceable contract with the Seller to purchase the products using such payment facilities as may be permitted by applicable laws and as may be accepted by the Platform.
17.2 All the payment and delivery related conditions are in accordance with the contractual relationship impliedly established between the Seller of the Products and the User purchasing the same and the payment facility provided by the Platform is merely used by the User and Seller of the Product to facilitate the completion of the purchase made by the User.
17.3 The return and exchange of the Products is between You and the Seller. The return and exchange policy of the seller shall be applicable for the defective and wrongly delivered Products by the Seller. Josh shall not be liable to You or any third- party for any defective and wrongly delivered Product.
17.4 All Products purchased from the Platform shall be delivered to the User by standard courier services by the Seller through a logistics partner or by the Sellers themselves. All deliveries where applicable shall be made on a best-efforts basis, and while the Seller will endeavour to deliver the Products on the dates intimated, the Platform disclaims any claims or liabilities arising from any delay in this regard.
17.5 The Platform/ Josh shall not be responsible for any delay in the delivery of the Products. the Platform shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.
You hereby agree to indemnify, defend and hold VerSe and its affiliates and their officers, directors and employees, harmless from and against any and all damages, liabilities, costs and expenses, including attorney’s fees and expenses, arising out of, incident to, or resulting directly or indirectly from Your use of the Platform. Notwithstanding its reasonable efforts, VerSe takes no responsibility or control for the Content accessed by You through the Platform.
20. No Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VerSe OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OR INABILITY TO USE THE PLATFORM AND ANY LOSS OR DAMAGE ARISING OUT OF OR IN RELATION TO ACTS OF GOD OR ACT OF THIRD PARTY THAT IS BEYOND THE CONTROL OF VerSe OR ITS AFFILIATES.
VerSe OR ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGE FOR ANY DATA PROVIDED BY THE USER OR ANY VIOLATION OF THIRD-PARTY RIGHTS OF WHATSOEVER NATURE, ARISING OUT OF OR IN ANY MANNER RELATED TO THE USE OR INABILITY TO USE THE PLATFORM.
In no event shall VerSe's aggregate liability for all claims relating to the platform exceed ₹5000/-(rupees five thousand only). This limitation of liability is part of the basis of the relationship between You and VerSe and shall apply to all claims of liability (e.g. warranty, tort, negligence, contract, law) and even if VerSe or its affiliates have been told of the possibility of any such damage, and even if these remedies fail their essential purpose.
If any provision in this Agreement becomes invalid or illegal or adjudged unenforceable, the provision shall be deemed to have been severed from this Agreement and the remaining provisions of this Agreement shall not, so far as possible, be affected by the severance.
The failure of VerSe to enforce at any time any of the provisions of this Agreement shall not be construed to be a waiver of its right, power, privilege or remedy or as a waiver of any preceding or succeeding breach on Your part to this Agreement nor shall any single or partial exercise of any right power privilege or remedy preclude any other or further exercise of such or any other right power privilege or remedy provided in this Agreement all of which are several and cumulative and are not exclusive of each other or of any other rights or remedies otherwise available to VerSe at law or in equity.
23. Force Majeure And Act of Third Parties
The performance of any part of this Terms of Service or other Policies by VerSe and its affiliates shall be excused on account of Force Majeure events (including but not limited to act of God, public enemy, epidemic, pandemic, revolt, strikes, riot, terrorist attack, fire, flood, war, typhoon and any regulation of the government or order of any competent statutory or judicial authority or of any government), or any other cause beyond the reasonable control of VerSe, or act of any third party beyond the control of VerSe including but not limited to hacking, data theft, unauthorized access to User account, impersonation, fraud, misrepresentation and so on.
24. Modification of This Agreement
25. Governing Law
25.1 The Agreement shall be governed by the laws for the time being in force in the territory of India and the Courts in Bangalore alone shall have exclusive jurisdiction on the matters concerning this Agreement.
25.2 All disputes arising under or in relation to this Agreement may be referred to arbitration before a sole arbitrator. If the Parties fail to agree on the appointment of a sole arbitrator within the time stipulated under the Indian Arbitration and Conciliation Act, 1996 (the “Act”) the Parties shall approach the competent Court under the Act for appointment of the sole arbitrator. The Arbitration proceedings shall be carried out in accordance with the Act and the Rule framed thereunder and the place/seat of Arbitration shall be Bangalore. The arbitration proceedings shall be conducted in English.
Notice is specifically given that VerSe is not responsible for the Content or Advertisements accessible through the Platform. VerSe reserves the right in its sole discretion to remove and/or disable access to Content claimed to infringe third-party rights and/or terminate the accounts of the Users of the Platform who may infringe upon the intellectual property or other rights of VerSe and/or other third parties.
27. Grievance Redressal Mechanism
VerSe has implemented the following mechanism for dealing with grievances:
VerSe has a Grievance Officer to address your concerns regarding data safety, privacy, and other Platform usage concerns.
You may contact
For Grievance redressal
Grievance Officer Mr. Nagraj
For Law Enforcement Coordination
Nodal Officer Mr. Sunil Kumar D
For Regulatory Compliance
Any person/entity who is aggrieved by the content or advertisement published on the Platform may file a complaint against such content or advertisement. The legal heir, agent or attorney of the aggrieved person/entity may also file a complaint against such content or . If the complaint does not fall under the ambit of a crime, then an unrelated person/entity, who has no interest in or is not aggrieved by the content or the advertisement cannot file a valid complaint against the content or the advertisement. If you are an agent or attorney of the aggrieved party, then you are required to submit documentary proof, establishing your right to file a complaint on behalf of the aggrieved party.
28. Complaint and Takedown Process
28.1 If you are filing a complaint against content, you are required to provide the following information:
All notices to VerSe hereunder shall be in writing and shall be duly given if delivered personally or sent by registered mail, return receipt requested, or facsimile to the following Address or emailed to the following email id: email@example.com
VerSe Innovation Private Limited
11th Floor, Wing E, Helios Business Park,
Outer Ring Road, Kadubeesanahalli,
Bengaluru- 560103, Karnataka, India
26.2 Takedown Process
This Platform operated by VerSe’ Innovation Private Limited (“VerSe”), and all rights related to the Platform vest in VerSe. These Guidelines deal with the reporting, investigation and resolution of any complaint or grievance against the user generated content or any other content displayed or broadcasted on the Platform. These Guidelines also provide instructions regarding the filing of the complaint. These Guidelines are provided to help the person filing the complaint (“you”) understand how to file a complaint against any Content or advertisement displayed on the Platform, how your complaint will be dealt with by VerSe and the legal requirements related to the content and advertisement displayed on the Platform. For the purpose of these Guidelines, any reference to VerSe includes its subsidiaries, parent entities and sister concerns.
You may send an email with all the necessary information to firstname.lastname@example.org , with the subject “Takedown Request”. You may also send complaints/notices by post with all the necessary information to the following address:
VerSe Innovation Private Limited
11th Floor, Wing E, Helios Business Park,
Outer Ring Road, Kadubeesanahalli,
Bengaluru- 560103, Karnataka, India
Grievance Mechanism :
For a compliant or any other issue faced by a user may be submitted through email at the below address. The compliant should provide: (i) username of the relevant account holder from our platform (ii) specific content/video number or url or link that is of concern and (iii) reason(s) for such a takedown request
In accordance with Information Technology Act 2000 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 rules made there under, the contact details of the Grievance Mechanism is as under :
Any and all complaints launched by you, either via complaint form, email or post, are investigated and dealt with in accordance with these Guidelines. Any legal notice or any other legal action initiated against VerSe or against any content displayed/broadcast on the Platform is not subject to any terms of these Guidelines.
For the purpose of these Guidelines, Content ‘’ shall mean any and all s, news, videos, images, user generated content, sponsored content or any other content displayed, broadcast or communicated to public on the Platform or any part thereof.
For the purpose of these Guidelines, ‘advertisement’ shall mean any endorsement, advertisement or promotional material displayed or broadcast on the Platform or any part thereof.
VerSe reserves the right to amend these Guidelines at any time at its own discretion and hence, you are requested to read these Guidelines very carefully each time before filing/sending any complaint against any content or advertisement to VerSe.
Who can file a complaint?
Any person/entity who is aggrieved by the Content or advertisement published on the Platform may file a complaint against such content or advertisement. The legal heir, agent or attorney of the aggrieved person/entity may also file a complaint against such content or . If the complaint does not fall under the ambit of a crime, then an unrelated person/entity, who has no interest in or is not aggrieved by the content or the advertisement cannot file a valid complaint against the content or the advertisement.
If you are an agent or attorney of the aggrieved party, then you are required to submit documentary proof, establishing your right to file a complaint on behalf of the aggrieved party.
What information needs to be provided in the complaint?
If you are filing a complaint against content, you are required to provide the following information:
Irrespective of whether you file a complaint via complaint form or via email, you must ensure that all the information, as stated above, is contained in the complaint. If any of the required information is missing from the complaint, the complaint will be treated as incomplete and VerSe may not consider or take any action based on the complaint.
What does ‘nature of the complaint’ mean and why it is relevant?
Information regarding the ‘Nature of the complaint’ helps VerSe categorize the complaint based on the legal provisions governing the subject matter of the complaint. Based on your grievance against any content or advertisement published on the Platform, VerSe has provided various options which might specify nature of the complaint. Following is the brief description of each of the category provided in the form:
Copyright infringement: Any Content/advertisement violates copyright, performer’s rights or publicity rights of the aggrieved party. This includes display of content created/owned by the aggrieved party without its permission.
Trademark infringement: Any Content/advertisement violates aggrieved party’s trademark rights or illegally uses/displays any word, logo or any other representation which is protected under trademark laws.
Invasion of Privacy: Any Content/advertisement contains any information, image, text or any other content which is private or otherwise violates privacy rights of any third party.
Defamation: Any Content/advertisement contains any information which is false and 1) harms the reputation or public image of the aggrieved party or 2) otherwise has an adverse effect on how the aggrieved party is perceived by people in general.
False/misleading: Any Content/advertisement is false or incomplete and misleads people into believing something incorrect, or wrongfully changes the perspective of people about an entity, event or thing.
Obscene/scandalous content: Any content/advertisement contains any image, text, video, audio or any other representation is repulsive, offensive to modesty, indecent, lewd or immoral and is likely to deprave or corrupt the mind of the viewer.
Content hurts religious sentiment or incites violence: Any Content advertisement contains any image, text or any other content hurts religious beliefs or sentiments of aggrieved party or directly incites or induces violent behaviour among people. Content/advertisement containing hate speech, content inciting rebellion against the government or any religion or religious organisation can also be reported under this category.
Apart from all these categories, there is an open category, by the title “Otherwise illegal”, provided in the complaint form. If the issue raised in the complaint does not fit under any of the above mentioned categories then you may select this as the nature of the complaint and can separately specify the issue raised in brief.
You can select only one of the categories. If the grievance falls under more than one of the abovementioned categories then you may raise a separate complaint for each category of the grievance and provide specific description of the facts and grievance, along with all the necessary documents required for proving the grievance. If you raise more than one complaint against a single content/advertisement, you are required to mention the complaint ID of all your previous complaints in all subsequent complaints regarding the same content, in order to enable effective handling of the grievance.
What documentary evidence is required along with the complaint?
Depending on the nature of the complaint and grievance, documentary proof may vary. Following are some illustrations of the documentary proof which may be relevant for different nature of the complaint:
Copyright infringement: Proof of rights of the aggrieved party and proof of infringement.
Trademark infringement: Trademark registration certificate, proof of infringement.
Violation of Privacy: Proof that the content or the advertisement is private or otherwise violates privacy rights.
If you are the agent or attorney of the aggrieved party, then you are required to attach a power of attorney or authorisation letter, establishing your right to file a complaint on behalf of the aggrieved party, along with the complaint.
What happens if the information provided in the complaint is incomplete or untrue?
Being a law-abiding entity, VerSe considers and investigates each complaint filed against any content or advertisement published on the Platform. Although VerSe also conducts an internal investigation if required, its primary source of information while dealing with any grievance is the information provided in the complaint. Based on the information provided in the complaint, VerSe determines the nature of the complaint, the rights/laws violated by the Content/advertisement in question, the parties involved in the matter and other relevant information required for addressing the issue raised in the compliant.
How can VerSe help in addressing the grievance?
Being a mere technology provider and an intermediary under Information Technology Act, 2000, VerSe is obligated to take down the Content or advertisement from the Platform, if 1) it receives a complaint, along with all the necessary documents, prima facie and clearly establishing that the content or advertisement on the Platform is violating the rights of any third party or 2) it receives an order directing takedown from the appropriate authority under law.
In accordance with the law, VerSe may also provide you with details of the of the content which might help you communicate with the directly and settle your grievance.
VerSe’s process of investigating and addressing the complaints against any Content or advertisement is in accordance with Information Technology Act, 2000, Information Technology (Intermediary Guidelines) Rules, 2011 and all other laws in force in India. Nothing under any law imposes an obligation on VerSe to investigate the matter beyond what is provided in the complaint and any investigation conducted or action taken by VerSe, is at its sole discretion, and VerSe is not required to communicate the same to you or to any other party.
Is VerSe responsible for publication of content on its Platform?
No, VerSe is merely an intermediary, which provides a platform to various third-party content providers for publication of their content to end users, including you. VerSe is not at all involved in authoring or publishing any content or advertisement on the Platform.
According to Section 79 of Information Technology Act, 2000, VerSe is not responsible for any content or any part thereof published on the Platform. VerSe’s liability toward any content published on the Platform is limited to taking down the content from the Platform if 1) it receives a complaint, along with all the necessary proof, prima facie and clearly establishing that the content is violating rights of third party or 2) it receives an order of takedown from the appropriate authority under law.
As VerSe is not involved in authoring or publishing any content on the Platform, it is not obligated to pay any damages or costs to any aggrieved party for any Content or part thereof violating their rights. Being an intermediary, VerSe is not subject to any civil suit for violation of any rights by any content or part thereof infringing rights of any third party.
How does VerSe ensure the legality of the content and advertisements on the Platform?
As explained above, VerSe is merely an intermediary which provides a platform to various third-parties to display their content. VerSe has agreements with these third-party content providers who upload the Content which is displayed on the Platform. In their agreements with VerSe, these content providers have represented that their content or any part thereof uploaded on the Platform does not violate any law or any third-party rights. More specifically, the content providers have represented the following:
Being an intermediary, VerSe is not required to monitor the content on its Platform. VerSe is only required to take action against any Content only when it receives an order from the appropriate authority or a complete complaint establishing a prima facie case. However, VerSe reserves the right to take down any content if it determines, at its sole discretion, that such content violates any law or the terms of its platform.
How does VerSe deal with the complaint filed against any content?
VerSe has competent legal which deal with all the complaints filed against any Content on the Platform. These teams investigate the matter on both factual and legal grounds based on their internal research and the content and evidence provided by you. Based in the Content of the complaint, evidence provided, internal research, legal provisions and response from the , these teams evaluate the complaint and grievance, and decide which remedies can be provided to you or the aggrieved party.
Does VerSe provide the details of the steps undertaken by it while dealing with the complaint?
The complaint goes through a complicated scrutinization process, which is strictly confidential in nature. Unless required by law or appropriate judicial/quasi-judicial authority, VerSe may not disclose the steps undertaken by VerSe while dealing with a particular complaint.
Is VerSe obligated to respond to all the complaints filed?
VerSe considers all the complaints filed against any/all the Content on the Platform based on various facts, including, but not limited to, information provided in the complaint, nature of the complaint, documentary proofs provided, legal validity of the complaint and grievance in the complaint. Based on these factors, VerSe may or may not send a response to you or take any action based on the complaint. VerSe is not obligated to respond to or take action based on every complaint filed against the content on the Platform.
What happens if you file a false or frivolous complaint?
If you provide false information in the complaint, then VerSe will be unable to gather all the necessary information or address your complaint. If you try to mislead VerSe by providing false or misleading information in the complaint, VerSe may take strict legal action against you in order to safeguard its legal rights and integrity of the Platform. Please note that you may be liable for damages (including costs and attorneys’ fees) if you file false and frivolous complaints, as VerSe expends considerable resources in reviewing complaints.
Are these Guidelines binding on you?
These guidelines have been created to help you file a complaint with VerSe against any content on the Platform. These Guidelines elaborate on the legal provisions dealing with or relevant to the complaint filed. Nothing mentioned in these Guidelines falls outside the scope of the law and hence, irrespective of whether these Guidelines are binding, you will be bound by the relevant legal provisions.
What action can VerSe take against content regarding which you have filed a complaint?
As an intermediary, VerSe cannot edit or alter the content or any part thereof on its own or pursuant to a complaint received by it. However, VerSe is permitted to take down the content entirely, in certain situations.
VerSe is required to take down the content in the following cases:
VerSe may take down the content in the following cases:
29.1. You may terminate these Terms at any time by deleting your Account and ceasing all use of the Platform. Please note that, deleting the Platform from your computer or mobile device will not delete your Account, and any User Content that you have previously uploaded will remain on the Platform. If you wish to delete your Account, please login to your Account on the Site or click the Account profile icon in the App, and once inside your Account profile, select "Delete Account". Please note that if you delete your Account, all User Content will automatically be deleted. Additionally, if you wish to delete any particular item of User Content that you have uploaded to the Platform, you can do so using the User Content deletion functionalities within the Platform; provided, deleting your User Content will not delete your Account or terminate these terms of Agreement. This Terms, and any posted revision, shall remain in full force and effect while You use the Platform and certain provisions may continue to apply even after termination.
29.2 You may terminate this Agreement by uninstalling or deleting the Platform at any time, for any reason. If you no longer want to use our Services again, and would like your account deleted, contact us at email@example.com We will provide you with further assistance and guide you through the process. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added.
29.3 We reserve the right to disable or terminate your user account, remove or disable any content you upload or share, at any time, including if you have failed to comply with any of the provision of these Terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations. Upon such termination or suspension, you may not access or use the Platform, and you agree that you will not attempt to re-register with or access the Platform through the use of a different member name or otherwise.
29.4 Effect of Termination. Termination of the Agreement, your account, or your access to or use of the Platform may include removal of access and barring further use of the Platform. Termination of this Agreement or your account also includes disassociation of your username, your password and, all related information, files and user content associated with or inside your account (or any part thereof), including your user content. On termination of this Agreement, all of Your profile Content and other information may be deleted. However, certain details are maintained with us for archival and legal purposes. Irrespective of your termination, the Content liability shall continue with the User at all times. Upon termination of the Agreement, your right to use the Platform, including mobile software will automatically terminate. VerSe will not have any liability whatsoever to you for any suspension or termination, including for deletion of your user content. VerSe will hold and use the content/data as long as required and/or permissible under local laws. All provisions of the Agreement which by their nature should survive shall survive termination of this Agreement, including without limitation, warranty disclaimers, governing law, and limitations of liability.
29.5. VerSe the right to change these Terms from time to time. If You do not agree to any such changes, You have the discretion to discontinue from accessing, availing or using the Platform. Continued access or use of the Platform following notice of any such changes will indicate Your acknowledgement of such changes and You will be bound by such revised Terms.
29.6. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
28. Monthly disclosure of information by Intermediary, VerSe shares monthly disclosure of information as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Codes) Rules, 2021. For these disclosures, please visit:
Disclosure of Grievance: Grievance Data
In accordance with the Code of Ethics, VerSe demonstrates its commitment to comply with such extant rules.