Go to your profile, tap on the three dots, select Edit Profile, and update your username as needed.
If you face any issues while updating your details, please contact yourfriends@josh.in.

Open the app → go to Profile → Settings → Change Language → select your preferred languages to personalize your content feed.
If you need help with language settings, please contact yourfriends@josh.in.

Make sure notifications are enabled in your app settings: Profile → Settings → Turn Notifications ON. This helps you stay updated on activity and updates.
If notifications are not working, please contact yourfriends@josh.in.

Account deletion is not available directly in the app at the moment. Please send a request to yourfriends@josh.in, and the team will assist you further.

Currently, video uploads are not supported within the app. However, you may see campaign banners on the Discovery page. If you're interested in participating, please email joshops@verse.in with your details, and for any app-related queries, contact yourfriends@josh.in.

This feature is not available at the moment. Please stay tuned for future updates.

You can interact with hosts through audio calls for private conversations, chat for text-based interaction, and virtual gifting to show appreciation. Each option is designed to provide a smooth experience.
If you face any issues while connecting, please contact yourfriends@josh.in.

You can purchase Jems directly within the app using UPI, debit/credit cards, or other available payment methods. Your balance is updated instantly after a successful transaction.
If you face any payment-related issues, please contact yourfriends@josh.in.

Users can purchase Jems in multiple packs depending on their requirement. Examples of available packs include:

30 Jems – ₹12  |  50 Jems – ₹20  |  100 Jems – ₹39  |  250 Jems – ₹98  |  480 Jems – ₹188  |  1,080 Jems – ₹414  |  1,500 Jems – ₹574  |  2,860 Jems – ₹1,072  |  3,580 Jems – ₹1,328  |  7,150 Jems – ₹2,650

Some packs may include limited-time discounts. For any purchase-related queries, reach out to yourfriends@josh.in.

Jems are deducted when you interact with hosts—whether it's making calls, sending messages, or gifting. You can track usage within the app for transparency.
If you notice any discrepancies, please contact yourfriends@josh.in.

Jems can be used across the following platform features:

DreamCall: 1-on-1 Audio Calling, Private Chat with creators, Live Rooms, Sending Virtual Gifts.

DramaStories: Premium episodes can be unlocked using 30 Jems per episode.

If you experience issues while redeeming Jems, please contact yourfriends@josh.in.

You can view your available Jems balance in your wallet/profile section within the app.
If your Jems balance appears incorrect, please contact yourfriends@josh.in with your account details.

No, Jems are non-transferable and cannot be withdrawn, as they are meant only for in-app usage.
For further clarification, please contact yourfriends@josh.in.

Yes, Jems expire after 180 days from the date of purchase. Any unused Jems will automatically expire once they cross the 180-day validity period. It is recommended to use them within this period.
If you have concerns regarding expiry, please contact yourfriends@josh.in.

No. Once purchased, Jems are non-refundable and cannot be redeemed for cash. However, you can use them anytime within the 180-day validity period across supported services.
For refund or transaction-related concerns, please contact yourfriends@josh.in.

No. Jems cannot be converted into money and cannot be exchanged for any other virtual currency.
If you need further clarification, please contact yourfriends@josh.in.

Hosts earn Diamonds whenever users engage with them through calls, chats, live rooms and gifting. These Diamonds are converted into earnings based on platform-defined rates.
For more earnings-related queries, please contact yourfriends@josh.in.

Payouts are processed on a fortnightly basis, ensuring a consistent earning cycle for hosts.
If you have questions about payout timelines, please contact yourfriends@josh.in.

Payouts are transferred via verified UPI and handled through an authorized payroll partner to ensure secure processing.
If you face any payout-related issues, please contact yourfriends@josh.in.

The payroll agency manages payouts and conducts KYC verification, ensuring that earnings are processed securely and reach the correct account.
If you have any concerns about this process, you can contact yourfriends@josh.in.

Yes, KYC is required to verify identity and enable secure payouts. This also helps maintain trust on the platform.
For help with KYC, please contact yourfriends@josh.in.

Users are expected to maintain respectful and positive interactions to ensure a welcoming environment for everyone.
To report any concerns, please contact yourfriends@josh.in.

You can reach support anytime through the in-app help section or by emailing yourfriends@josh.in. The team will assist you with any issues or queries.

Hosts must be 18 years or older, have good communication skills, and complete KYC to activate payouts.
For eligibility-related queries, please contact yourfriends@josh.in.

Yes, DreamCall allows flexible working hours, so you can participate as per your availability.
For more details, please contact yourfriends@josh.in.

No, joining DreamCall as a host is completely free with no onboarding charges.
If you have any concerns, please contact yourfriends@josh.in.

You can increase earnings by staying active, engaging well with users, and building consistent connections over time.
For guidance, please contact yourfriends@josh.in.

Log in to the Josh app, navigate to the Private Calling section, select a creator, and start a call. Make sure you have sufficient Jems in your wallet to start the call.
If you face any issues, please contact yourfriends@josh.in.

Yes, logging in is required to ensure a secure and personalized experience.
For login-related issues, please contact yourfriends@josh.in.

Yes, you can use mobile data or Wi-Fi, but a stable connection is recommended for better call quality.
If you experience call issues, please contact yourfriends@josh.in.

No, calls require Jems. However, you may receive free calls through promotions or offers.
For offer-related queries, please contact yourfriends@josh.in.

A free call allows you to talk to a creator for a limited duration (usually 1 minute) at no cost, typically offered through promotions. You can win free calls through promotions, by making more calls, or participating in festive giveaways.
For more details, please contact yourfriends@josh.in.

The call duration depends on your available Jems and the creator's per-minute rate.
If you need clarification, please contact yourfriends@josh.in.

No, only one-on-one calls are supported on the platform.
For more information, please contact yourfriends@josh.in.

The call will automatically end once your Jems are exhausted. You can recharge and reconnect if needed.
For support, please contact yourfriends@josh.in.

Yes, you will receive an alert when your Jems are about to run out during a call, with about 1 minute left, and a “beep” sound will alert you.
If notifications are not working, please contact yourfriends@josh.in.

Yes, you can purchase additional Jems while on a call and continue the conversation.
If you face any issues, please contact yourfriends@josh.in.

If a call disconnects due to technical issues, you can reach out to support for review and assistance.
Please contact yourfriends@josh.in.

Refunds for failed transactions typically take 3–5 business days.
For refund-related queries, please contact yourfriends@josh.in.

Yes, you can call multiple creators as long as you have sufficient Jems.
For any issues, please contact yourfriends@josh.in.

No, your personal information such as phone number and address remains private. Only your Josh profile name is visible to creators.
For privacy concerns, please contact yourfriends@josh.in.

If a creator is busy, the call icon on their card will be yellow. If the creator is offline, the call icon will indicate that they are offline.

Currently, calls are based on availability and scheduling is not possible. However, you can check a creator's status to see when they are online.

No, once the call starts, the Jems will be deducted for that minute, and refunds will not be processed for accidental calls.

Currently, Jems are non-transferable and can only be used by the account that purchased them.

No, the only cost associated with calling a creator is the number of Jems you spend per minute. There are no hidden charges.

Log in to the Josh app, navigate to the Private Chat section, select the creator you want to interact with, and start chatting. Ensure you have sufficient Jems in your wallet if the chat requires Jems.
For support, contact yourfriends@josh.in.

Yes, Private Chat interactions may require Jems depending on the creator's chat rate. The required Jems will be displayed on the creator's profile before you start chatting.
For queries, contact yourfriends@josh.in.

Yes, you can chat with multiple creators in a single day, as long as you have enough Jems in your wallet.
For help, contact yourfriends@josh.in.

If a creator is offline, chat may not be available until the creator becomes active again, depending on their availability settings.
For assistance, please contact yourfriends@josh.in.

The creator's status on their profile card will indicate whether they are online, busy, or offline. You can start chatting when the creator is available.
For support, contact yourfriends@josh.in.

If your Jems balance runs out, you may not be able to continue the conversation until you purchase additional Jems.
For queries, contact yourfriends@josh.in.

Yes, chats may be monitored or reviewed to maintain a safe environment for both users and creators.
For support, contact yourfriends@josh.in.

If the creator is not responding or the chat experience is not satisfactory, please contact our support team at yourfriends@josh.in.

Access to Live Rooms is exclusive to DreamCall users who have spent at least 50 Jems on DreamCall activities — such as calls or chats with hosts.

Spending 50 Jems means you've used at least 50 Jems to make DreamCalls or chat with hosts. Once this spending threshold is reached, the Live Room feature automatically unlocks for your account.

Access is typically activated once you meet the 50 Jems usage requirement. You just have to terminate that session and start a new session on the app to get access to Live Rooms.

Inside a Live Room, you can watch your favorite hosts live, chat with them in real-time, and participate in PK battles.

No. Live Rooms are a premium feature available only to DreamCall users who have met the 50 Jems spending condition.

If you've crossed the 50 Jems threshold and still don't have access:

1. Try logging out and logging back in.
2. Make sure your app is updated to the latest version.
3. If the issue persists, contact Customer Support with your user ID and transaction details at yourfriends@josh.in.

Yes, hosts may have the option to limit or filter access to their Live Room based on app-defined rules or moderation settings.

Any inappropriate behavior, harassment, or violation of community guidelines will lead to suspension or permanent blocking of Live Room access and possibly your DreamCall account.

You can reach out to DreamCall Support by emailing yourfriends@josh.in with your profile ID and relevant details.